Ticket Cancellation and Refund Policy

Effective Date: January 15, 2026

Policy Overview

Cypress Coach Lines offers a simple, straightforward cancellation and refund policy designed to provide flexibility while covering our operational costs.

Refund available: Up to 24 hours before departure, minus 15% service fee
Non-refundable window: Within 24 hours of departure
Ticket flexibility: Unused tickets valid for rest of season (subject to availability)
Expiration: All unused tickets expire at end of winter season with no cash value

Full Policy Details

1. Cancellations 24+ Hours Before Departure

Customers may request a refund if the cancellation is received at least 24 hours before the scheduled departure time.

All approved refunds are subject to a 15% non-refundable service fee to cover booking platform (Zaui), credit card processing, and administrative labor costs
The remaining 85% of the ticket price will be refunded to the original form of payment within a standard processing period (typically 5–10 business days, depending on your bank or card provider)
To qualify for a refund, contact Cypress Coach Lines via official booking channels with your booking reference number

2. Cancellations Within 24 Hours and No-Shows

Tickets cancelled within 24 hours of the scheduled departure time are non-refundable.

If a customer cancels within 24 hours or does not show up for the scheduled departure, the ticket value remains usable as an open-dated ticket for the remainder of the same winter season
Ticket usage is subject to:
- Seat availability on the requested departure
- The same passenger name as the original booking (non-transferable)

3. Using Tickets Later in the Season

Open-dated tickets from late cancellations or no-shows can be rebooked for another date in the same winter season.

If the new service has a higher fare, the passenger must pay the difference at the time of rebooking
If the new service has a lower fare, no refund or credit is issued for the difference
Any unused tickets expire at the end of the winter season and have no cash value after that date

4. Trips Cancelled by Cypress Coach Lines

If Cypress Coach Lines cancels a scheduled service for operational, safety, or weather-related reasons, affected customers will be offered:

A refund of 85% of the ticket price (15% service fee retained), or
A 100% credit to travel on another date in the same winter season, subject to availability

Special Circumstances

Medical Emergencies

In cases of documented medical emergencies or serious health conditions, cancellations may be reviewed on a case-by-case basis. Medical documentation may be required. Contact our customer service team for consideration.

Weather and Road Conditions

If severe weather or road closures prevent safe operation, affected passengers will be:

Notified immediately of any service cancellation
Offered a full refund or 100% credit for another date
Given priority rebooking on the next available service

Passenger Responsibilities

Provide accurate contact information at booking
Maintain your booking reference number for any cancellations or changes
Initiate cancellations promptly to minimize applicable fees
Use open-dated tickets before season end to avoid forfeiture

Third-Party Bookings

Bookings made through third-party platforms (e.g., BusBud) are not eligible for changes or credits through Cypress Coach Lines. You must contact the third-party platform directly for cancellations and follow their specific policies and timelines.